Category: Bugs

Summary:  Outlook replaces TEXTbox with Graphic on Send

Attachment: Outlook_bug.png

Traceability: MS-UI-190429  (Win 10 / Outlook ver 16.0.10325.20118)

• IMPACT:  
  1. Lost time for sender and all recipients
  2. Breaks Requirement UI-CU-DB-190429 usability be usable  after sending/receiving
  3. Work around - time consuming and undocumented

• Steps to reproduce:
  1. In Outlook, create an email in HTM format  containing a TextBox
     (Highlight TEXT then Alt-N-X-H or mouse "Tab: Insert | Textbox")
  2. SEND and receive the email
  3. Open the received  email: (or open from the SENT subfolder)
  4. Attempt to highlight, copy, paste the textbox CONTENTs to another application or file

• Problem[s]: The object has been changed from TEXT to a NON-editable IMAGE

• Frequency / Reproducibility:    100%

• Workaround:
  1. Forward or Reply to open Outlook's native EDITOR
  2. Right click on the broken Textbox graphic
  3. Choose "Format Autoshape"
  4. Click top right TAB "Alt Text"
  5. Copy / Recover the text: There may be a limit that truncates it.

• Expected Behavior:
  1. Any change in data or accessibility should generate a useful error and/or an error log entry